Privacy Policy

Privacy Policy – AMI – Advanced Management, LLC

Last updated: November 2025

This Privacy Policy explains how AMI – Advanced Management, LLC (“AMI,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website at amihoa.com (the “Site”), use our homeowner or board member portals, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide to Us

  • Contact information: name, mailing address, email address, phone number.
  • Association / property information: community/association name, property address, lot/unit number.
  • Account information: login credentials for any portals we provide.
  • Payment information: limited information related to assessments or fees you pay (payments may be processed by third-party processors who have their own privacy policies).
  • Communication content: information you provide when you contact us, submit forms, or correspond with us by phone, email, portal, or mail.

b. Information Collected Automatically

When you use our Site, we may automatically collect:

  • Device and usage information (e.g., IP address, browser type, pages visited, date and time of visit, referring/exit pages).
  • Cookies and similar technologies to remember your preferences, help secure the Site, and analyze usage. For more detail, see our Cookie Notice.

c. Information from Third Parties

We may receive information from:

  • Your homeowners association, community association, owners association, condominium association, or metropolitan district.
  • Service providers, such as payment processors, software platforms, or mailing services.
  • Public records or other publicly available sources.

2. How We Use Your Information

We may use your information to:

  • Provide and manage association management services, including assessment billing, covenant enforcement, architectural requests, vendor coordination, and communication with owners and board members.
  • Operate and improve our Site and portals, including troubleshooting, data analysis, security, and usage analytics.
  • Respond to inquiries and requests, including customer support.
  • Send administrative information, such as notices related to your association, changes to policies, or important updates about our Services.
  • Comply with legal and regulatory obligations, including recordkeeping and responding to lawful requests from authorities.
  • Protect our rights, property, and safety, and that of our clients, homeowners, and others.

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

  • Your Association / District: Board members and authorized representatives, as needed to manage the association’s operations.
  • Vendors and service providers: such as payment processors, software providers (e.g., management and accounting systems), mailing houses, IT and security providers, and professional advisors (attorneys, accountants).
  • Government and regulatory authorities: when required by law or in response to lawful requests.
  • Other third parties: when necessary to protect our rights, enforce agreements, or in connection with a business transaction (e.g., merger, acquisition, or transfer of management contracts).

We require service providers to use your information only for the services they perform for us and to protect it in accordance with applicable laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our Site to:

  • Remember user preferences and settings.
  • Help secure the Site and authenticate users.
  • Analyze Site traffic and usage to improve our Services.

You can manage cookies through your browser settings. For more information, please see our Cookie Notice.

5. Data Security

We take reasonable administrative, technical, and physical measures designed to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to:

  • Provide our Services;
  • Fulfill the purposes described in this Privacy Policy;
  • Comply with legal, accounting, or reporting obligations; and
  • Resolve disputes or enforce agreements.

7. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Accessing or requesting a copy of your information.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of certain information, subject to our legal and contractual obligations.
  • Objecting to or restricting certain processing activities.

To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request and may not be able to honor a request where we must retain information to comply with law or contractual obligations to your association.

8. Third-Party Websites and Portals

Our Site may contain links to third-party websites or portals (including payment processors and software platforms). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

AMI – Advanced Management, LLC
Phone: 720-633-9722
Email: privacy@amihoa.com

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